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Collections Representative in Birmingham, AL at Ram Tool

Date Posted: 10/2/2018

Job Snapshot

Job Description

COLLECTIONS REPRESENTATIVE - BIRMINGHAM, AL

Ram Tool is growing and is seeking a Collections Representative to embark on a successful career in our Corporate Headquarters. Motivated and energetic people with a sense of urgency will have the chance to join Ram Tool Construction Supply Co., the largest family-owned distributor of specialty commercial construction supplies in the Mid-Atlantic, Southeast, and Texas. Ram Tool has a vast product line with 90,000+ unique items to sell and over 90% of deliveries made within 24 hours.

As part of the Accounts Receivable team, the Collections Representative will communicate with customers concerning account issues and past due balances; will ensure lien rights are protected for applicable customers; will apply certain payment transactions; will handle customer short/over pay situations such as sales tax, duplicate payments, pricing issues, and product returns. The AR Representative will be responsible for account resolution and other AR functions.

RESPONSIBILITIES:

  • Initiate collection activities for aged balances on customer accounts to ensure that payment expectations are met. Perform processing activities for assigned accounts (posting payments to clear open items, resolve short payments, credits, etc.)

  • Monitor credit limits on assigned customers and review/approve credit holds as needed. Maintain customer files that may include address changes, contact information, credit applications, Dun & Bradstreet report, tax certificates.

  • Ensure customer service matters are addressed promptly, such as, account in inquiries, resolve disputes or discrepancies, and provide adequate follow-up. Familiarity with state lien laws; gathering of data for lien notices; and providing lien waivers.

  • Timely escalation of problematic customer accounts to appropriate management

REQUIREMENTS:

  • Experience with Business-to-Business (B2B) collections is preferred; experience with Business-to-Consumer (B2C) will be considered. Ability to perform work with attention to detail, high degree of accuracy, and sense of urgency.

  • Exceptional communication skills, both oral and written. Ability to understand and follow oral and written instruction.

  • Ability to handle confidential information in discreet and professional manner

  • Proficiency in Microsoft Office applications

  • Self-starter who takes initiative and ownership of the process

  • Experience with Lien Waivers and Lien/Bond Rights is preferred

For a more detailed job description click here.

* Standard Drug screen and Background Checks will be performed.

RAM TOOL IS AN EQUAL OPPORTUNITY EMPLOYER

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