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Collections Representative in Birmingham, AL at Ram Tool

Date Posted: 11/7/2018

Job Snapshot

Job Description


Ram Tool is growing and is seeking a Collections Representative to embark on a successful career in our Corporate Headquarters. Motivated and energetic people with a sense of urgency will have the chance to join Ram Tool Construction Supply Co., the largest family-owned distributor of specialty commercial construction supplies in the Mid-Atlantic, Southeast, and Texas. Ram Tool has a vast product line with 90,000+ unique items to sell and over 90% of deliveries made within 24 hours.

As part of the Accounts Receivable team, the Collections Representative will communicate with customers concerning account issues and past due balances; will ensure lien rights are protected for applicable customers; will apply certain payment transactions; will handle customer short/over pay situations such as sales tax, duplicate payments, pricing issues, and product returns. The AR Representative will be responsible for account resolution and other AR functions.


  • Initiate collection activities for aged balances on customer accounts to ensure that payment expectations are met

  • Perform processing activities for assigned accounts (posting payments to clear open items, resolve short payments, credits, etc.)

  • Monitor credit limits on assigned customers and review/approve credit holds as needed

  • Maintain customer files that may include address changes, contact information, credit applications, Dun & Bradstreet report, tax certificates

  • Ensure customer service matters are addressed promptly, such as, account in inquiries, resolve disputes or discrepancies, and provide adequate follow-up

  • Familiarity with state lien laws; gathering of data for lien notices; and providing lien waivers

  • Timely escalation of problematic customer accounts to appropriate management


  • Experience with Business-to-Business (B2B) collections is preferred; experience with Business-to-Consumer (B2C) will be considered

  • Ability to perform work with attention to detail, high degree of accuracy, and sense of urgency

  • Exceptional communication skills, both oral and written

  • Ability to understand and follow oral and written instruction

  • Ability to handle confidential information in discreet and professional manner

  • Proficiency in Microsoft Office applications

  • Self-starter who takes initiative and ownership of the process

  • Experience with Lien Waivers and Lien/Bond Rights is preferred

For a more detailed job description click here.

* Standard Drug screen and Background Checks will be performed.



  1. Customer Service Jobs
  2. Collections Jobs