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Customer Service Associate in Birmingham, AL at Ram Tool

Date Posted: 8/31/2018

Job Snapshot

Job Description

CUSTOMER SERVICE ASSOCIATE - Birmingham, AL

Dynamic company seeks a Customer Service Associate to embark on a successful career at our Corporate Headquarters in Birmingham, AL. Analytical and organized people with a sense of urgency will have the chance to join Ram Tool Construction Supply Co., the largest family-owned distributor of specialty commercial construction supplies in the Mid-Atlantic, Southeast, and Texas. Ram Tool has a vast product line with 90,000+ unique items to sell and over 90% of deliveries made within 24 hours.

The Customer Service Associate will provide heroic customer service to our organization by creating, maintaining, and providing purchase order, shipping and service information to our branches and Purchasing Department.

RESPONSIBILITIES:

  • Provide up to date line item specific purchase order information requested by various sales role within the organization

  • Identify, review, and correct any lead time issues within purchase orders

  • Answer supply chain questions regarding Ram Tool's replenishment stock

  • Hold suppliers accountable to confirmations, shipping acknowledgements and tracking/pro numbers

  • Identify trends in shipping violations, assessorial fees, tracking errors and damaged material trends across the organization

REQUIREMENTS:

  • Bachelor's degree in business or a related field (additional experience may be considered in lieu of degree)

  • 1 - 2 years in a customer service or similar role is preferred

  • Exceptional Microsoft Excel skills and proficiency in Microsoft Office Suite

  • Ability to work independently as well as with a team

  • SAP knowledge is preferred

  • Excellent verbal and written communication skills to various audiences

  • Must have exceptional organizational and time management skills

  • Should think analytically

*Standard Drug screen and Background Checks will be performed.

RAM TOOL IS AN EQUAL OPPORTUNITY EMPLOYER

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