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IT Support Technician/Help Desk in Birmingham, AL at Ram Tool

Date Posted: 3/27/2018

Job Snapshot

Job Description


Dynamic company seeks an IT Support Technician to embark on a successful career at our Corporate Headquarters. Motivated and energetic people with a sense of urgency will have the chance to join Ram Tool Construction Supply Co., the largest family-owned distributor of specialty commercial construction supplies in the Mid-Atlantic, Southeast and Texas. Ram Tool has a vast product line with 30,000+ unique items to sell and over 90% of deliveries made within 24 hours.

Working within the IT network infrastructure group and reporting to the Manager of IT Support, the IT Support Technician works end user-submitted tickets and phone calls to solve a variety of issues employees may encounter while using computer hardware, peripherals, applications, and mobile devices to do business. Working within a team environment, the IT Support Technician will be supporting over 1,000 employees across a 13-state footprint.


  • Troubleshoots connectivity issues and problems with application functionality, coordinating with vendor support where necessary

  • Troubleshoots issues with computer hardware and peripherals, coordinating with vendor support where needed

  • Creates user accounts, sets access permissions, and removes access as necessary

  • Installs desktop and mobile applications both manually and using automated management tools

  • Performs add, move, and change functions relating to desktop phones and mobile devices

  • Works Help Desk tickets to resolve end user issues, documents work, and gathers information to determine the scope of problems

  • Escalates difficult or unusual issues to Help Desk Team Lead, Network Administrators or management as necessary

  • Evaluates end user requirements and participates in software selection and deployment planning

  • Participates in periodic disaster recovery tests to ensure business continuity

  • Installs IT equipment such as personal computers, printers, switches, and routers

  • Works with end users to troubleshoot application problems, correct service deficiencies, and provide training on IT-provided hardware and services

  • Manages projects such as site moves, working with internal stakeholders and coordinating with external parties such as telecommunications vendors to ensure smooth transitions


  • Two or more years of applicable IT experience

  • Exceptional organizational and communications skills

  • High degree of motivation

  • Working understanding of general network topics ie: IP addressing, routing and switching

  • In-depth knowledge of Windows client operating systems, software installation and general troubleshooting

  • In-depth understanding of Apple iOS mobile devices

  • Ability to prioritize multiple issues based on impact to the organization

* Standard Drug screen, Driving Record and Background Checks will be performed.